A disturbing confrontation at a Chipotle restaurant in Washington, D.C., occurred when a woman, upset over missing ingredients in her chicken burrito bowl, attacked an employee. The incident, which was captured in a viral video, shows the woman throwing a burrito bowl in the face of employee Roberto Hernandez after a dispute over her order.
The situation began when the woman received her order through UberEats, which was missing the meat and condiments she had ordered. When she went to the store to ask for a refund, she was told that the refund would need to come through UberEats. In response, she went behind the counter to take replacement bowls of food.
Chipotle files police report after customer attack caught on viral video, employee says he's traumatized https://t.co/4Y8s6VlDVM
— WPMT FOX43 (@fox43) December 27, 2024
Hernandez attempted to stop the woman from taking the food. In retaliation, she threw a bowl in his face. Hernandez chose to walk away from the confrontation, but later claimed the woman threatened to return and harm the workers.
Chipotle files police report after customer attack caught on viral video, employee says he's traumatized pic.twitter.com/ZZGJmUtv63
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The woman later admitted to WUSA-TV that her actions were wrong, but she justified her behavior by saying that once her food was taken, she had the right to go behind the counter and get new food. She also mentioned that “men” at the restaurant had previously assaulted her, adding to her frustration.
Angry Heifer goes on Attack over size of Portions at chipotle !!!!!! 👩🏿🦰👩🏿🦰 👩🏿🦰👩🏿🦰🥊🥊🥊🥊https://t.co/Ohds8b2eov
— ArdiChicoHeHeHe (@ArdiChicoHeHeHe) December 23, 2024
Chipotle has confirmed it is filing a police report on Hernandez’s behalf. Hernandez has requested more security at the store. The woman has threatened to sue Chipotle, despite the overwhelming backlash against her behavior.
